ICT700 Systems Analysis – Task 2
4; Methodology 3
5. Methodology 4
6. Recommendation
Total (I) =
Task 2: Memo
20 marks
Review the OZES case study and complete the following task with reference to the information in the case study.
Currently there is not a strong reliance from OZES on computers to get their work done outside standard applications. Therefore, acceptance of the new system is a concern for the management team. They have requested that you write a brief memorandum commenting on adopting a User Centred Design (UCD) approach and setting a plan for the development of the Human Computer interaction (HCI) when considering the CRM application. Briefly discuss UCD and HCI in general and investigate the implications of adopting a UCD approach on the project, introduce your plan supported by the principles of UCD and HCI, and then state why you would recommend this plan. You are expected to use theory in your response.
Your target audience is executive business people, who have extensive business experience but limited computing knowledge. Attach this memo to your report from Task 1 as an appendix.
There is limited information available to you now but you are required to make reasonable assumptions based on the information that you have. Assumptions should be noted and specifically mentioned within your memo. Your memo should be no less than seven hundred and fifty (750) words and it would be best to be no longer than one thousand (1000) words long.
Marking Criteria Maximum Marks Marks Obtained 1 SNV 1 Use of Memo Format Professional communication (correct spelling. grammar. formal business language used) I 1. Description of UCD and HCI 4 2. Implications of UCD principles on the CRM application 4 !. Plan for a UCD-Informed HO for the CRM application 5 4. Recommendation – Theory applied to case study , , Total (t) = 20 I 0
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ICT700 Systems Analysis – Task 2
Part B Modelling and Diagramming Review the OZES case study and complete the following tasks with reference to the information in the case study. Do NOT extend the scope for any of the following solutions beyond that specifically described in the case study above.