SUCCESSFUL WORK PLACE ATTITUDES & BEHAVIOURS
Positive Attitudes in Work & School
a positive attitude is key to getting hired, to enjoying your work, and being successful
job success = doing your job well, being an accepted and efficient part of a team, enjoying your work
self-responsibility – you control your attitudes and behaviour. Avoid negativity, be solutionfocussed and look for positive options in work situations
Be There
There are consequence to being late, missing work, or calling in sick as an excuse when you simply don’t want to go to work. The consequences will catch up with you sooner or later. They will at the very least cost you in terms of your colleagues affinity for you.
Keep your employer informed at all times or actual crises or problems that might interfere with your attendance
Meet or exceed your employer’s expectations
Keeping Your Focus
Keep your mind on the job
Avoid non work talk or
Do not deal with personal business at work
Focus on safety and best practices at work
Doing Your Very Best
Show initiative in work situations
Improve knowledge and skills
Set reasonable goals then work to meet them
Accepting Guidance and Direction
Follow procedures and standard practices
Ask for help, directions, or instructions Accept advice and constructive criticism.
Being Flexible
Be willing to do “extra”
Be ready to step up and help when needed
Know how to balance your own and other’s needs
Staying Calm
Control your emotions
Make constructive suggestions
Learn, practice and use good communication
Looking After Yourself
Be ready for work – get enough sleep and exercise
Avoid social companions with negative habits—you can catch habits like you catch a cold!
Manage and reduce stress
Honesty
Respect your employer’s time and property
Completing work tasks
Be honest with yourself and others
Positive Attitudes Work
Positive attitudes are noticed by others
Positive attitudes lead to more interesting work and better jobs
Positive attitudes create enjoyment and success
FOCUS ON THE SERVICE: SUCCESSFUL SERVICE SKILLS FOR SOCIAL SERVICE WORKERS
Service = Success
Providing good service an important skill for success
Good service applies to clients, co-workers, and all other people at work
Providing good service ensures success and enjoyment at work
Service Essentials
Doing more than is expected
Being prepared to put in an extra effort
Treating others the way you would like to be treated
Handling Difficult Situations
Being flexible and imaginative in solving client problems
Being helpful and courteous no matter how difficult
Always doing what is best for the client
Effective Communication
Thinking your ideas through before talking or acting
Speaking clearly and sincerely
Listening carefully before explaining your point of view
Dealing with Clients
Treating clients with respect, making eye contact and dealing directly with concerns Communicating information clearly, using language and terms clients can understand Always look for the clients explanation or point of view.
Professionalism
Always being on your best behaviour
Always improving knowledge and skills and work performance
Treating every client with understanding and respect
Satisfying the Client’s Needs
Paying attention to clients and understanding their needs
Dealing with clients’ concerns and complaints
Learning to listen, observe, ask questions and make suggestions
Key Points for Good Service
Always think about how to give the best service
Great service reflects on you, your co-workers, and who you work for
Do more than is expected and always be professional
ASSIGNMENT – JOB SKILLS RESEARCH AND REFLECTION PAPER
Write a 5-page paper, double spaced, 1250 words on the following topic:
”My Strengths and Weaknesses as an Employee”
Use the Successful Work Place Attitudes & Behaviours and Focus on the Service: Successful Service Skills for Social Service Workers documents as a starting point, evaluate your strengths and weaknesses as an employee.
What do you already do well What might you do well if you practiced it What do you dislike doing Are you willing to change your attitudes and behaviour regarding the things you don’t like Why or why note What do you hope to get out of the first five years of your social service career
In addition to using the documents mentioned above, you should seek out other job skills resources you can use to self-evaluate.
Feel free to use any other website, books or articles you think are relevant. Be sure to include a bibliography if you do so.