Positive Attitudes in Work & School

a positive attitude is key to getting hired, to enjoying your work, and being successful

job success = doing your job well, being an accepted and efficient part of a team, enjoying your work

self-responsibility – you control your attitudes and behaviour. Avoid negativity, be solutionfocussed and look for positive options in work situations

Be There

There are consequence to being late, missing work, or calling in sick as an excuse when you simply don’t want to go to work. The consequences will catch up with you sooner or later. They will at the very least cost you in terms of your colleagues affinity for you.

Keep your employer informed at all times or actual crises or problems that might interfere with your attendance

Meet or exceed your employer’s expectations

Keeping Your Focus

Keep your mind on the job

Avoid non work talk or

Do not deal with personal business at work

Focus on safety and best practices at work

Doing Your Very Best

Show initiative in work situations

Improve knowledge and skills

Set reasonable goals then work to meet them

Accepting Guidance and Direction

Follow procedures and standard practices

Ask for help, directions, or instructions Accept advice and constructive criticism.

Being Flexible

Be willing to do “extra”

Be ready to step up and help when needed

Know how to balance your own and other’s needs

Staying Calm

Control your emotions

Make constructive suggestions

Learn, practice and use good communication

Looking After Yourself

Be ready for work – get enough sleep and exercise

Avoid social companions with negative habits—you can catch habits like you catch a cold!

Manage and reduce stress


Respect your employer’s time and property

Completing work tasks

Be honest with yourself and others

Positive Attitudes Work

Positive attitudes are noticed by others

Positive attitudes lead to more interesting work and better jobs

Positive attitudes create enjoyment and success


Service = Success

Providing good service an important skill for success

Good service applies to clients, co-workers, and all other people at work

Providing good service ensures success and enjoyment at work

Service Essentials

Doing more than is expected

Being prepared to put in an extra effort

Treating others the way you would like to be treated

Handling Difficult Situations

Being flexible and imaginative in solving client problems

Being helpful and courteous no matter how difficult

Always doing what is best for the client

Effective Communication

Thinking your ideas through before talking or acting

Speaking clearly and sincerely

Listening carefully before explaining your point of view

Dealing with Clients

Treating clients with respect, making eye contact and dealing directly with concerns Communicating information clearly, using language and terms clients can understand Always look for the clients explanation or point of view.


Always being on your best behaviour

Always improving knowledge and skills and work performance

Treating every client with understanding and respect

Satisfying the Client’s Needs

Paying attention to clients and understanding their needs

Dealing with clients’ concerns and complaints

Learning to listen, observe, ask questions and make suggestions

Key Points for Good Service

Always think about how to give the best service

Great service reflects on you, your co-workers, and who you work for

Do more than is expected and always be professional


Write a 5-page paper, double spaced, 1250 words on the following topic:

”My Strengths and Weaknesses as an Employee”

Use the Successful Work Place Attitudes & Behaviours and Focus on the Service: Successful Service Skills for Social Service Workers documents as a starting point, evaluate your strengths and weaknesses as an employee.

What do you already do well What might you do well if you practiced it What do you dislike doing Are you willing to change your attitudes and behaviour regarding the things you don’t like Why or why note What do you hope to get out of the first five years of your social service career

In addition to using the documents mentioned above, you should seek out other job skills resources you can use to self-evaluate.

Feel free to use any other website, books or articles you think are relevant. Be sure to include a bibliography if you do so.