Operations are composed of many different processes to fulfill customer needs and requirements. The value chain is a higher-level view of those processes from a customer view. In order to meet customer requirements like quality and cycle time, organizations need to identify the value chain, subprocesses and measures needed to meet the customer needs.
Consider a process from an organization you are familiar with. In 500-750 words, complete the following:
- Identify the steps in the high-level value chain required to fulfill the customer requirements from beginning to end.
- From the high-level value chain steps, identify the operational subprocesses.
- Identify those metrics that the organization should monitor at both the value chain level and subprocess level.
- Based upon the process you described above, if an organization needs to improve a process within the value chain, how would you analyze the process and metrics to know that the process is not working
- Explain what steps the organization could take based upon your analysis for value chain improvement.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.
Benchmark Information
This benchmark assignment assesses the following programmatic competencies:
MBA/MSL; MBA, Accounting; MBA, Cybersecurity; MBA, Finance; MBA, Project Management; MBA, Sports Business; MBA, Strategic Human Resource Management; MBA/MSN, Nursing Leadership in Health Care Systems
2.1 Evaluate metrics useful for analyzing and improving business operations.
3.2 Evaluate an organization’s operations in order to improve the value chain
Rubric
Benchmark – Value Chain and Process Improvement – Rubric
Expand All Benchmark – Value Chain And Process Improvement – RubricExpand All
Value Chain Steps
15 points
Criteria Description
Value Chain Steps
- Excellent
15 points
Identified steps of the value chain make meaningful connections, contain no gaps, and are thorough and well-integrated. Supporting sources illustrate a deep understanding of the content.
Operational Subprocesses
10 points
Criteria Description
Operational Subprocesses
- Excellent
10 points
Identified operational subprocesses make meaningful connections, contain no gaps, and are thorough and well-integrated. Supporting sources illustrate a deep understanding of the content.
Metric Identification
15 points
Criteria Description
Metric Identification
- Excellent
15 points
Expertly identifies metrics that the organization should monitor at both the value chain and subprocess level.
Process Evaluation (c2.1)
15 points
Criteria Description
Process Evaluation (c2.1)
- Excellent
15 points
Method for analyzing and evaluating the process and metrics is practical and insightful.
Value Chain Improvement Steps (c3.2)
15 points
Criteria Description
Value Chain Improvement Steps (c3.2)
- Excellent
15 points
Steps the organization could take to improve the value chain are practical and insightful.
Thesis Development and Purpose
7 points
Criteria Description
Thesis Development and Purpose
- Excellent
7 points
Thesis is comprehensive and contains the essence of the paper. Thesis statement makes the purpose of the paper clear.
Argument Logic and Construction
8 points
Criteria Description
Argument Logic and Construction
- Excellent
8 points
Clear and convincing argument that presents a persuasive claim in a distinctive and compelling manner. All sources are authoritative.
Mechanics of Writing (includes spelling, punctuation, grammar, language use)
5 points
Criteria Description
Mechanics of Writing (includes spelling, punctuation, grammar, language use)
- Excellent
5 points
Writer is clearly in command of standard, written, academic English.
Paper Format (use of appropriate style for the major and assignment)
5 points
Criteria Description
Paper Format (use of appropriate style for the major and assignment)
- Excellent
5 points
Template is not used appropriately or documentation format is rarely followed correctly.
Documentation of Sources
5 points
Criteria Description
Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style)
- Excellent
5 points
Sources are completely and correctly documented, as appropriate to assignment and style, and format is free of error.