Leadership Theory and practice

Leadership Theory and practice.pdf (page 129 of 504)
CASE 5.2
Why Aren’t They Listening?
Jim Anderson is a training specialist in the human resource department of a large pharmaceutical company. In response to a recent companywide survey, Jim specifically designed a 6-week training program on listening and communication skills to encourage effective management in the company.
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112 LEADERSHIP I THEORY AND PRACTICE