Ensure a safe workplace for a work area

Learner Assessment

Assessment Task 1 – Project #1






















Student Details and Declaration

Student Name   Student ID Number  
Unit Start Date   Unit End Date  
Assessment Due Date   Date Submitted  


Context and Conditions of Assessment – Information for Students
This assessment will ensure that the elements, performance criteria, performance evidence and knowledge evidence required and conditions are adhered to demonstrate competency in this unit assessment task.

·         Read the assessment carefully before commencing.

·         This is an open book written and practical demonstration assessmentand will be conducted at the Institute’s Campus – 355 Spencer Street West Melbourne.

·         Your Assessor will use the assessment criteria in this document and will provide feedback / comment.

·         You must answer ALL the questions correctly in the assessment tasks in your own words and own handwriting.

·         Timeframe for this assessment task is 3 hours.

·         Your Trainer / Assessor will inform you of the due date for this assessment task.

·         Your Assessor will grade as either S – Satisfactory or NS – Not Satisfactory for the assessment. In all cases your Assessor will provide you with feedback.

·         Only when all assessment tasks have been graded as S – Satisfactory you will be deemed C – Competent in the final result of the unit of competency; if you do not satisfactorily complete all the assessment tasks you will be deemed NYC – Not Yet Competent.

Assessment Appeal – Information for Students
·         Students have access to an assessment appeals process to challenge the outcome within 20 working days of the assessment decision being made.

·         The appeal is required to be submitted in writing with relevant evidence documentation provided.

·         The Institute will respond within 3 working days of the receipt of appeal to confirm it has been received.

·         The Institute will review the appeal and inform student of the outcome within 10 working days of the receipt of appeal.

·         The outcome will outline information on student’s next steps including process for further appeal process.

Reasonable Adjustments – Information for Students
·         Reasonable adjustment refers to adjustments made for students with a disability, condition or special learning need.

·         Students can make a request for reasonable adjustment during their enrolment.

·         Each case is considered individually and the all relevant circumstances are considered in making the decision

·         The Institute reserves the right, after the review of the needs of the student with a disability, to not provide services that would impose unjustifiable hardship upon the Institute or the activities provided during the course of operations.

·         The range of reasonable adjustments made may include (but not limited to):

• the use or loan of adaptive/assistive technology or equipment for use by people with a disability or illness to enable them to undertake their training/assessment in a fair and equitable manner (e.g. seating, personal computer access)

• alternative methods of assessment (e.g. verbal assessment, practical demonstration)

• individual conditions of assessment (e.g. seating arrangements, additional 10 minutes per hour, toilet/rest/exercise breaks, bite sized food/drink)

• accessible learning formats (e.g. large print materials, coloured exam paper)

• provision of a scribe

• referral to additional services.

Re-Assessment Process and Plagiarism, Collusion and Cheating – Information for Students
Re-Assessment Process

·         If the evidence is graded as NS – Not Satisfactory you will be required to re-submit the evidence. In this case, you will be provided with clear and constructive feedback based on the assessment decision so that they can improve your skills / knowledge prior to reassessment.

·         Where a ‘NS – Not Satisfactory’ judgement is made, you will be given guidance on steps to take to improve your performance and provided the opportunity to resubmit evidence to demonstrate competence. The assessor will determine and discuss the reasons for NS – Not Satisfactory on any of the criteria and will assess you through a different method of assessment e.g. verbal/oral questioning, problem solving exercises.

·         You will be notified within 10 working days of undertaking an assessment of your result in achieving competency

o   If a student does not complete the assessment, they should notify their trainer as to why they did not complete the assessment and if due to illness, a medical certificate must be produced and apply for Special Consideration in accordance to MITP91 Special Consideration Policy and Procedure.

o   In the above scenario, student will be given an opportunity for reassessment within 5 working days with no reassessment fee charged.

o   Students who are deemed to be Not Yet Competent (NYC) will be provided with information identifying the areas in which they failed to achieve competency. Students will then have the opportunity to repeat the assessment task and relevant reassessment fees will apply for the unit.

o   If a student is deemed NYC in the reassessment, then the student is required to reenrol for the entire unit of competency and relevant reenrolment fees will apply for the unit.


Plagiarism, Collusion and Cheating

Plagiarism means: taking someone’s words, ideas, work or other materials and present them as your own.

Collusion means: understanding or agreement between two or more people to intentionally cooperate and gain an unfair advantage in assessment.

Cheating means: seeking to obtain an unfair advantage in an examination or assessment.

If a student is found to be cheating, plagiarising or colluding during their assessment, the student will immediately be deemed NS for the assessment task. The student will have to follow the reassessment process and relevant reassessment fees will apply for the unit.

o   If the student is found to be plagiarising, cheating or colluding again after the initial instance, the student will be deemed NYC for the entire unit of competency. The student will be required to reenrol for the entire unit of competency and relevant reenrolment fees will apply for the unit.

o   Any further instances of plagiarism, cheating or collusion will result in the suspension or cancellation of the student’s enrolment

o   The Institute has intervention strategies, including student support services available to enable students to complete qualification in the expected time frame. Students at risk of not completing within this time frame are identified as early as possible and an intervention strategy is put in place. All students are encouraged to speak to the trainer/assessor and/or Student Services Coordinator in regards to any issues about their course.

The Institute will ensure access to:
·         A safe environment that meets the training package requirements and conditions of assessments by having adequate access to:

o   relevant workplace documentation and resources

o   case studies

o   interaction with other students for discussions

Evidence to be submitted by the student: – 
·         Completed written responses to all questions in the assessment task and completion of all tasks

There is a performance and observation checklist for the tasks provided.

Assessment Decision Making Rules
Your assessor will be looking for the following in this assessment task:

·         Completed written responses to all questions in the assessment task and completion of all tasks

Your assessor may seek additional information or clarification from you of questions that you may not have answered fully. There is a performance and observation checklist for the tasks provided.





Student to complete the below prior to commencing assessment

The assessment process and tasks were fully explained. Yes / No
I am aware of which evidence will be collected and how. Yes / No
I am aware of appeals process of an assessment decision (outlined in this document under Assessment Appeal) Yes / No
I am aware of the consequences for plagiarism, cheating or collusion (outlined in this document under Re-Assessment Conditions and Plagiarism, Collusion and Cheating) Yes / No
I am aware of the reassessment processes if deemed not yet satisfactory for this assessment task or not yet competent for the entire unit of competency (outlined in this document under Re-Assessment Process and Plagiarism, Collusion and Cheating) Yes / No
I have discussed any additional educational support or reasonable adjustments I require in order to undertake this assessment with the Student Services Coordinator and Trainer / Assessor, (if applicable) (outlined in this document under Reasonable Adjustments) Yes / No
I have access to all required resources? Yes / No
Student Declaration: – I declare that I was adequately informed of the assessment process prior to commencing this assessment task. I understand that if I disagree with the assessment outcome, I understand the appeals process available.
Student Name  
Student Signature  


Assessor Declaration: – I verify that I have adequately explained the above prior to commencing assessment and provided clarifications to students as required.
Assessor Name  
Assessor Signature  



Assessment Task 1 – Project #1


Instructions for Students

·         This assessment task is comprised of a project.

·         For this task, you will demonstrate the skills and knowledge required to establish and maintain a WHS management system.


·         Referring to the simulated business and scenario information provided in the Appendices of this task, you will plan and develop a WHS management system to assist the organisation to comply with WHS legislation. You will identify and use sources of expert advice to plan your system. You willcollect samples of documentation to support the WHS management system. You will then prepare a report outlining and explaining the system, duty holders, resources, and approval required.


·         You must assess the performance as per the performance criteria and checklist provided.

·         Your assessor will assess your work according to the given performance criteria/ performance checklist.

·         You may attach a separate sheet if required.

·         You must include the following particulars in the footer section of each page of the attached sheets:

o   Student ID or Student Name

o   Unit ID or Unit Code

o   Course ID or Course Code

o   Trainer and assessor name

o   Page numbers

·         You must staple the loose sheets together along with the cover page.

·         You must attach the loose sheets chronologically as per the page numbers.

·         Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.




Please read carefully of the background of the simulated company below.

  1. Review the Australian Hardware scenario in Appendix 1.
  2. Review the Australian Hardware simulated business information in Appendices
  3. Review the Australia Hardware Employee Handbook in C.1 Supplementary material (separate file)



Your Task to be completed


  1. Research WHS management systems (WHSMS) to determine the features for an appropriate WHS management system to propose for Australian Hardware. Consider:
    1. which policies and procedures to include
    2. what adaptation and amendments may be required to existing policies and procedures
    3. the roles, responsibilities and accountabilities required
    4. which human, physical and financial resources are required (estimate costs over first year of implementation). See table below for costs.

Note: Two hours of training per employee has been approved relating to the new WHSMS itself, duties, and role-specific safety training. The total approved budget is $1 million.

Resource Wage incl. entitlements cost
($ hourly)
Lost productivity cost
($ hourly)
Total cost
($ hourly)
Senior managers 100 100 200
Store managers 50 50 100
Team leaders (5–8 per store) 30 30 60
Workers (15–20 per store) 25 25 25
WHS consultants 60 N/A 60
Training rooms 50 N/A 50
  1. Amend the Wollongong Store WHS policy to apply nationally.
  2. Develop a report on the proposed WHSMS. Include:
    1. description of the features of the proposed WHSMS, including policies and required amendments
    2. explanation of how the proposed WHSMS meets legislative requirements, including description of duty holders (PCBU, officers, workers, etc.)
    3. explanation of how the proposed WHSMS meets organisational requirements and integrates with organisational needs, including budget.


Appendix 1: Scenario – Australian Hardware

You are a WHS consultant. You have been contracted by Australian Hardware to research and propose a WHS management system for the organisation.

Australian Hardware has expanded rapidly to include 138 warehouse stores nationally. Unfortunately, one of the possible results of this rapid expansion is a lack of a national, consistent approach to WHS compliance.

The company does take seriously its legal and ethical obligations to provide a safe workplace; however, safety standards may be slipping. According to incomplete Australian Hardware records, last year, the Lost Time to Injury Frequency Rate (LTIFR) was 13.9. The current industry benchmark 10.1[1].

Areas and types of injuries of particular concern include:

●      manual lifting of outdoor furniture and hardware goods in warehouses and in customer service areas

●      hazardous materials handling by forklift drivers, drivers and customer service staff.

In addition, a lack of systematic WHS recordkeeping has meant the organisation cannot be entirely sure of health and safety performance, nor can it be sure of WHS compliance.

The main needs of Australian Hardware with respect to the proposed WHS management system are:

●      legal compliance across jurisdictions

●      the safest possible workplace conditions for workers (objective: bring LTIFR and Injury Rate (IR) to 10% below national averages)

●      integration with all other Australian Hardware management systems, operations and corporate culture

●      to advertise and demonstrate Australian Hardware’s commitment to WHS.


Appendix 2: Australian Hardware national business plan (excerpt)

The Business
Business name:

Business structure:


Business location:

Australian Hardware Ltd

Public company since 1982


Australian Hardware is headquartered in Sydney, NSW. The business owns and operates 138 stores throughout Australia.


Date established:

Business owners:

26 January 1921

The Greenwright family retains a controlling interest in Australian Hardware. Holden Greenwright serves as both Chair of the Board of Directors and CEO.


Australian Hardware supplies hardware and home improvement products and provide expert advice and service to the Australian consumer market through its network of 138 stores/warehouses.

The Market

Target market

The market has been divided into three target markets or segments:

1.       home improvers

2.       DYIs

3.       tradespersons.

Marketing strategy

Australian Hardware takes a two-pronged strategic approach, characterised by product and service differentiation along with select targeted marketing activities.

The Future

Vision statement

Within five years, Australian Hardware will lead the hardware and home improvement market in Australia.

Strategic directions for FY 2013

Australian Hardware’s strategic directions are to:

●      increase sales revenue and gross profit

●      maintain or increase market share

●      control direct and indirect operational costs

●      maintain superior product and service quality standards

●      establish Australian Hardware’s reputation as a socially and environmentally responsible company.


Appendix 3: Australian Hardware organisational chart

Sales Consultants
Sales Consultants
Sales Consultants
General Sales Assistants
Checkout Staff
Administration Staff
Sales Consultants
Hardware and Home Products Manager
Garden Products Manager
Plumbing and Electrical Manager
Timber Manager
General Operations Manager
Store Managers x 138
Human Resources
Board of Directors
Each individual store operates as a distinct business. Some variation in the organisation and existence of positions may occur between stores.
Further structure exists below these senior managers but is not shown here.



Appendix 4: Australian Hardware (Wollongong)
WHS policy and procedures

Purpose The purpose of this policy is to ensure that work is carried out safely in accordance with Australian Hardware’s ethical and legal obligations to provide and maintain a safe workplace. Australian Hardware recognises its responsibility to provide a healthy and safe working environment for employees, contractors, clients and visitors. Australian Hardware is committed to the continued wellbeing of its employees and to ensuring that all employees are safe from injury and health risks while undertaking work-related duties, including home-based work.
Scope The scope of this policy covers all employees and contractors of Australian Hardware – Wollongong Store.
Responsibility Responsibility for the implementation of this policy rests with employees and management of Australian Hardware with responsibility for providing a safe place of work.

Management at the Wollongong Store are responsible for:

●      consultation with employees regarding health and safety and changes to legislation and/or working practices which may affect the workplace

●      providing and maintaining a safe and healthy environment for work

●      providing support, training, and supervision to employees to ensure a safe and healthy workplace

●      the provision of adequate resources for employees to meet health and safety management system targets.

Individual employees are responsible for:

●      following all workplace health and safety policies and procedures

●      ensuring that they report all potential and actual risks to managers/supervisors

●      taking care to protect their own health and safety and that of their colleagues at work

●      ensuring that their own, or others’, health and safety is not adversely affected by the consumption of drugs or alcohol

●      encouraging others to follow healthy and safe working practices in the workplace.

Relevant legislation/
●      Work Health and Safety Act 2011 (NSW)

●      AS/NZS 4804:2001 Occupational health and safety management systems – general guidelines on principles, systems and supporting techniques.

20/09/2012 – Lynn Lee (Finance Manager, Wollongong).

Health and safety management system principles and objectives

In order to ensure a healthy and safe working environment, Australian Hardware will:

  • establish a safe and healthy workplace
  • ensure compliance with all relevant legislation
  • provide written procedures and instructions for safe working practices and material safety data sheets (MSDS) where required
  • provide appropriate support, instruction, training and supervision to employees to ensure safe working practices
  • consult employees and affected persons on health and safety issues
  • set and monitor clear performance goals for prevention and lessening of illnesses and injuries in the workplace for employees, contractors and visitors (including clients and volunteers)
  • detect hazards leading to assessment and appropriate control activities for all risks in the workplace
  • commit to participation in workplace health and safety matters by all senior managers, line managers, supervisors and staff (including employee representatives)
  • access and provide appropriate information relating to working safely and the training required for organisational employees to carry out their duties in a safe manner
  • establish and commit to a health and safety management system and
    continual improvement including internal/external audits and systematic management review.

Appendix 5: Australian Hardware procurement policy

Purpose Procurement is also called ‘supply management’ or ‘purchasing’. The procurement policy is concerned with processes that control incoming products and materials.

The purpose of this policy is to ensure the purchase of resources is carried out consistently, fairly and transparently and in accordance with Australian Hardware requirements.

Scope The scope of this policy covers the purchasing and acquisition of resources by employees and contractors of Australian Hardware.
Responsibility Responsibility for the implementation of this policy rests with employees and management of Australian Hardware with responsibility for purchasing resources.
Relevant legislation ●      Privacy Act 1988 (Cwlth)

●      anti-discrimination legislation

●      Corporations Act 2001 (Cwlth)

●      A New Tax System (Goods and Services Tax Administration) Act 1999 (Cwlth)

●      Income Tax Assessment Act 1997 (Cwlth)

●      Fair Work Act 2009 (Cwlth)

●      work health and safety legislation.

20/09/2012 – David Mifsud (CFO).



Approval authority

Who Purchase amount Required number of quotes Comment
FARM Committee
Unlimited. Two or more competitive quotes. Must be consistent with business/operational and strategic planning.
Chief Financial Officer (CFO)/ Chief Operating Officer (COO) Authority to sign contracts for products and services up to $500,000. Two or more competitive quotes. Must be within the approved budget and consistent with business/operational and strategic planning.
Store General Manager Authority to sign contracts for products and services up to $200,000.

Must seek approval from Chief Financial Officer (CFO) for amounts above $200,000.

Two or more competitive quotes for contracts over $75,000. Must be within the approved budget and consistent with business/
operational and strategic planning.

Detailed services contract required.



Performance criteria checklist forAssessment Task 2 – Project

Instructions for Students

You can view the following checklist as a guide for the areas and criteria that your assessor will be assessing you on. Please note that this checklist is for your assessor to complete only.


Trainer/Assessor to complete:  
Did the candidate: Satisfactory?
Yes No
Describe features of proposed WHSMS?

For example:

·         Explain features of system and proposed policies and procedures and how features will effect compliance and demonstrate commitment

Locate, adapt and communicate WHS policies that clearly define the organisation’s commitment to complying with WHS legislation:

●      Explain how WHS policy, for example, reflects commitment (after required adaptation)?

●      Adapt Wollongong WHS policy to apply nationally?

Explain how proposed WHSMS meet legislative requirements, including duty holders and define WHS responsibilities for all workplace personnel according to WHS legislation, policies, procedures and programs?

For example:

●      Refer to legislation, codes of practice, etc. in report, such as:

○     WHS Act

○     how to manage work health and safety risks codes of practice?

●      Define PCBU duty of care (Australian Hardware), for example:

○     as per WHS Act (Section 19–28)

○     duty to consult with workers and representatives
(Sections 46–49)?

●      Define officers’ duty of care (managers, team leaders) as per WHS Act (Section 27)?

●      Define workers’ duty of care as per WHS Act (Section 28)?

Demonstrate knowledge of in-house and WHS legislative recordkeeping requirements:

●      Include reference in report to need for recordkeeping procedures to capture enough information to, for example:

○     demonstrate how decisions are made to control WHS risks

○     target training to address hazards

○     provide basis for safe work procedures

○     review risks?

Identify and approve financial and human resources required by the WHS management system (WHSMS):

●      Include budget with all costs associated with set up and running of WHSMS for one year in portfolio?

●      Keep estimated costs within approved budget of $1 million?

●      Include name of designated person to approve expense as per Australian Hardware procurement policy on estimated budget?



The student’s performance was: q    Satisfactory

q    Not Satisfactory

Feedback to Student:



Student Name:  


Student Signature:  


Assessor Name:   Assessor Signature:  


Assessment Task Outcome

Student and Assessor Details

Unit code BSBWHS521
Unit name Ensure a safe workplace for a work area
Outcome of


Assessment Task 1



Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Feedback to Student  




Student Name  


Student Signature  




Assessor Name  


Assessor Signature  




[1]Source: Safe Work Australia, 2013, Australian frequency rates by industry, available online, Safe Work Australia, viewed January 2015, <