Critique current issues in communications and information technology, including digital and mobile technology, the internet, and the policies and principles relevant to the vocational area.
Evaluate in practical terms the elements of legislation that must be observed in a personal and/or work context, including health, safety, and welfare at work and communications-related legislation, and the responsibilities that apply when working in a supervisory capacity.
Assess the impact of non-verbal communication and of the physical environment in everyday human interaction.
Utilize listening skills in a variety of roles and contexts, including note-taking, receiving messages, taking minutes, reporting, summarising, and paraphrasing.
Use drafting, editing, and proofreading skills and the correct convention of language usage including spelling, punctuation, and syntax to produce formal written communication relevant to a particular vocational area, including reports, correspondence, faxes, memos, and minutes.
Work independently and or in a supervisory capacity, displaying qualities such as assertiveness, self-confidence, tact, diplomacy, empathy, and patience.