National Code/Title

Date: _____/_/_________

Assessor’s Name

RESULTS (Please Circle)

☐SATISFACTORY

☐NOT SATISFACTORY

Reassessment Required ☐ Yes ☐ No

Signature: ________________________

Date: ______/_______/___________

This assessment is to be completed according to the instructions given below in this document.

Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.

If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

Please refer to the College re-submission and re-sit policy for more information.

If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.

Please read the Tasks carefully then complete all Tasks.

To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.

This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately

Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided.

This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor.

Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except where indicated by referencing, and that student have followed the good academic practices noted above.

Coachee Feedback (Assessment Task 2)

Workplace Feedback (Assessment Task 2)

Reflective Journal (Assessment Task 2)

Two assessment options have been provided for this unit of competency. Do not complete both options!

Read through each option and work with your assessor to select the one that best suits your circumstances.

Select Option 1 or Option 2. Do not complete both.

This unit of competency requires that you provide on-the-job coaching to colleagues. If the majority of your assessment has been completed in a simulated industry environment (for example, the training kitchen attached to your RTO), you will be able to demonstrate your coaching skills in this context,

or

Option 2: Workplace based assessment

Select Option 1 or Option 2. Do not complete both.

If the majority of your assessment has been completed in a workplace, such as commercial kitchen or in a hospitality environment, and you have the opportunity demonstrate coaching others in your workplace, this assessment option may be suitable for you.

You should speak to your assessor to confirm that your role is suitable for workplace-based assessment before selecting Option 2.

In this activity you will learn about each of your colleagues (referred to as coachees). You will meet with your assessor (who will play the role of your supervisor) and you will need to gather information about each person so you can determine their need for coaching.

Make a time to meet with each coachee prior to the coaching time provided by your assessor. You must hold one meeting per coachee, as each person will have different needs. During this meeting you will need to talk to the coachee about their needs so you can determine exactly what you will coach them in. You will need to demonstrate effective communication skills during this meeting, including using active listening and questioning techniques, so that you are clear on what your coaching needs to provide.

For this activity you need to look at the information you gathered during your meeting with each coachee and take notes about: what they need to be coached in what you need for this coaching how long you think this coaching will take (make realistic calculations, assuming you will be doing the coaching during a work day while other activities are being performed around you, and consider how long you would expect each coachee to need to practise skills) any information you can provide to support the coaching (including any workplace procedures or documentation). Save your notes file as Coaching Preparation. Include your notes for all four coaching sessions in this document. Once you have determined what you need, draft an email to each coachee to provide them with some basic information about your session, including: when it will be held (time and location) and for how long it will run anything they need to bring (if relevant) a basic outline of the coaching session (what will happen, it’s purpose etc). End the email with a farewell that shows you are looking forward to your session. You do not need to send the emails but do need to keep a copy of each, as you will submit them at the end of this assessment.

Meet with each colleague at the expected times, dates and locations. Make sure you have everything you need and that the area is free of hazards or other safety issues. Conduct the coaching session, making sure that you demonstrate the key principles of learning. Ensure that you pay careful attention and assist the coachee with any problems or performance issues they encounter. Demonstrate appropriate use of questioning and active listening during the session and maintain clear communication. Make sure your coachee is given opportunities to contribute by asking questions, talking about what they do when performing this task or activity, and being able to confirm understanding. Keep to the timeframes you were provided and the duration of the coaching session you calculated in the previous activity.

You are to review the information provided in the Coachee Feedback document. This information has been provided by the coachee about your session. You will also need to review the information in the Workplace Feedback document, which includes feedback from others in the workplace about the coachee’s performance. Write an email that you would provide to your supervisor (your assessor) about each coachee’s progress since completing their coaching session. If there are any issues that need to be addressed, list at least one strategy that could be used to support the coachee. Identify how you will continue to provide supportive assistance to each coachee until their skills have markedly improved. Your email should be clear and concise and written professionally.

Identify the need for coaching?

Discuss with all four colleagues their need for coaching?

Organise coaching sessions for each of the four colleagues?

Demonstrate the key principles of training during each of the four sessions including:

explanation

demonstration

review

listening to trainee explanation

observing and evaluating trainee demonstration

providing feedback?

Demonstrate active listening and questioning techniques?

Complete coaching within commercial time constraints?

Monitor each coachee’s progress and provide assistance as necessary?

Report progress?

Identify any performance problems of difficulties and identify strategies to address them?

Satisfactory

Not satisfactory

In this activity you will need to determine the need for coaching for four colleagues. The way in which you identify these needs will vary and could include talking to your colleagues, looking at work documentation, observing their performance, talking to your/their supervisor and other colleagues, reviewing self-assessment information and so on. Fill out the relevant section in your reflective journal.

Make a time to meet with each coachee. During this meeting you will need to talk to the coachee about their needs so you can determine exactly what you will coach them in. You will need to demonstrate effective communication skills during this meeting, including using active listening and questioning techniques, so that you are clear on what your coaching needs to provide. Your assessor will observe at least one of these meetings. They will work with you and your supervisor to arrange a time for observation, either in person or by using online meeting/video conferencing software. Fill out the relevant section in your reflective journal.

For this activity you need to look at the information you gathered during your meeting with each coachee and determine: what they need to be coached in what you need for this coaching how long you think this coaching will take (make realistic calculations, as you will be doing the coaching during a work day while other activities are being performed around you, and you are completing your own work; also consider how long you would expect each coachee to need to practise skills) any information you can provide to support the coaching (including any workplace procedures or documentation). Once you have determined what you need, send an email to each coachee to provide them with some basic information about your session, including: when it will be held (time and location) and for how long it will run anything they need to bring (if relevant) a basic outline of the coaching session (what will happen, it’s purpose etc). End the email with a farewell that shows you are looking forward to your session. Fill out the relevant section in your reflective journal and attach your emails to each person.

Meet with each colleague at the expected times, dates and locations. Make sure you have everything you need and that the area is free of hazards or other safety issues. Conduct the coaching session, making sure that you demonstrate the key principles of learning. Ensure that you pay careful attention and assist the coachee with any problems or performance issues they encounter. Demonstrate appropriate use of questioning and active listening during the session and maintain clear communication. Make sure your coachee is given opportunities to contribute by asking questions, talking about what they do when performing this task or activity, and being able to confirm understanding. Keep to the timeframes you were provided and the duration of the coaching session you calculated in the previous activity. Your assessor will observe at least one of these sessions. They will work with you and your supervisor to arrange a time for observation, either in person or by using online meeting/video conferencing software. Fill out the relevant section in your Reflective journal. Ask the coachee to provide feedback.

Monitor the progress of each coachee until they are demonstrating competency in the area/s in which you provided coaching. Provide evidence that you have, for each coachee: supported and assisted them taken action to address any issues or difficulties with their progress and/or performance reported on their progress to relevant personnel. Fill out the relevant section in your reflective journal.

Identify the need for coaching?

Discuss with all four colleagues their need for coaching?

Organise coaching sessions for each of the four colleagues?

Demonstrate the key principles of training during each of the four sessions including:

explanation

demonstration

review

listening to trainee explanation

observing and evaluating trainee demonstration

providing feedback?

Demonstrate active listening and questioning techniques?

Complete coaching within commercial time constraints?

Monitor each coachee’s progress and provide assistance as necessary?

Report progress?

Identify any performance problems of difficulties and identify strategies to address them?

Satisfactory

Not satisfactory