Case Study on Human Resource Management

Read the following case study:

You are employed in the HR department of BBC Marketing. Your main role is to support employees with personal problems, such as stress, anger, depression etc. Jodie Max is a 31-year-old woman who comes to you for support. She states that the reason she is there is to get her anger under control

She states that she has been guilty of screaming and shouting at her colleagues and throwing things at them. She doesn’t know why she does this because she ‘really loves them.’ During the course of your conversation, you discover that she has been transferred from one department to another three times in the last year. All of them are due to this “aggressive” behaviour. Jodie is furthermore, both a compulsive shopper and a compulsive eater. She has been known to max out her credit cards on shopping binges when “she gets out of control” at work. She explains to you that her mother was the same, and she thinks that she inherited the “anger issues” from her mom.

She states that she wants you to assist her to handle her anger, to improve her working relationships.

  1. Do you think that Jodie’s anger issues are hereditary? Please motivate your answer. (Make use of valid sources).
  1. According to Sigmund Freud’s psychodynamic theory, discuss the three personality structures and use Jodie Max’s case as an example to explain each of the structures.
  1. After your discussion with Jody, you question what the recruitment process entailed when she applied for the job. You are of the opinion that the recruitment process was hap-hazard and definitely not thorough. You decide to evaluate the current recruitment process. Which 3 methods could you use to measure future applicants’ personalities? Use examples of how you can apply these methods.
  1. According to humanists, people are rational and adaptable, and able to determine their own fate. Maslow’s hierarchy of needs is one of the most famous self-actualisation theories. Use Maslow’s theory and describe the different levels. Each of the levels applies to you as a student at TUT.